Everything included in the core offer
A rigorous, end-to-end implementation designed to turn your institutional knowledge into a high-performance brand asset.
- Brand and support landscape audit
- AI readiness assessment
- Channel strategy recommendation
- Tone of voice and agent persona brief
- Compliance and GDPR requirements review
- Manual data structuring and cleaning
- AI-optimised knowledge formatting
- Knowledge gap identification
- Contradiction resolution
- Your Brain Blueprint — full knowledge base, yours to keep
- Custom AI agent construction
- Branded name, personality, and avatar
- Tone and communication style calibration
- Behavioural guardrail configuration
- Misuse protection and off-topic handling
- Accuracy testing against knowledge base
- Edge-case and misuse simulation
- Multilingual configuration and testing
- Channel integration (website embed)
- Social/email channel integration (if included)
- 30-day post-launch monitoring
Included at no extra cost
Three bonuses built into every engagement
AI Launch Shortcut
- AI readiness assessment
- Data preparation
- Personality brief
Compliance Shield
- GDPR setup
- Disclosure language
- Legal templates
Your Brain Blueprint
- Full knowledge base access
- Ownership rights
- Update-ready format
Optional add-ons
Support — even after launch
AI Ownership Bootcamp
An in-person (or virtual) team workshop covering how to maintain your agent independently — knowledge base management, conversation review, prompting, testing, and platform use. Designed for teams who want to take ownership of ongoing operations.
- Full-day structured workshop
- Knowledge base management training
- Conversation review and quality testing
- Prompting and instruction techniques
- Deployment and platform use
- Fixes, testing, and escalation handling
Peak Performance Program
Optional monthly subscription for teams who want the agent to continuously improve without internal effort.
- Weekly performance and accuracy analysis
- Monthly strategic insight report
- Monthly optimisation cycle
- 5,000 messages/month included
- Upgrade option for higher volume
- Model update management
Who this is — and isn't — for
We prefer to be selective about who we work with. This helps us deliver better results and honour the guarantee.
This is a strong fit if...
- You receive repetitive customer enquiries at significant volume
- You handle after-hours enquiries that go unanswered
- You serve international customers and miss leads due to language barriers
- You want to reduce support load without reducing service quality
- You care about brand consistency in every customer interaction
- You want a trusted, done-for-you implementation with a clear guarantee
This may not be right if...
- You're looking for a cheap, off-the-shelf chatbot to deploy yourself
- You need deep CRM or ERP integration as the primary use case
- You receive fewer than 20 customer enquiries per day
- You're not willing to provide access to your existing knowledge materials
- You want to retain full internal control of all AI configuration from day one
You don't pay until you're satisfied. And if you're not — you don't pay at all.
Here is how it works: payment is deferred until 90 days after your agent launches. That gives you 90 days of live operation to evaluate results in real conditions — before a single invoice is issued.
We build and launch
Your agent goes live. No payment due at this point.
90 days of real results
You evaluate the agent in production, with real customers.
Satisfied? You pay. Not satisfied? You don't.
If you're unhappy, the agent is removed. No charge, no argument.
This structure reflects our confidence in the work we do. We only accept clients we believe we can serve well — which is also why we limit onboarding to one client per month.